Stop by and get your debit card today!
- Access to Cash
- Quick Payments
- Visa Acceptance
- Fraud Monitoring
$300.00 Daily Cash Withdrawal limit
$2,000.00 Point of Sale Purchase limit
These limits are set for security. Should you find yourself needing a higher limit for the day, please call
1-877-859-6040 to have your limit temporarily raised.
If your plans are taking you outside of the US or if you are making a purchase via phone or website where the company is located outside of the US, all it takes is a phone call to 1-877-859-6040 for us to open your card for use in that country.
Step 1: An email is sent from FRAUDCTR0289@grandvalleybank.com with the GVB logo that shows possible fraudulent transactions. The email asks you to confirm whether the transactions are legitimate or they are fraud. Confirmed fraud will trigger a phone call to you from a fraud analyst. *Emails occur 24 hours a day.
Step 2: You will receive a text message from the Text Code 32874. The Fraud Center will text your text capable phone numbers to confirm whether or not fraud is present. After the first text is sent, there is a 5 minute wait before trying another text capable number. There will be two reply options. *Texts will be sent 24 hours a day for faster cardholder responses.
Step 3: If there isn't a reply from the texts, an automated phone call is placed to the cardholder from 1-800-417-4592*. Again, there is the option to confirm that the charges are valid or fraudulent, as well as speaking with a fraud analyst. If the call is not answered and a voicemail is available, then a message will be left. *Calls will only occur between 8 am and 9 pm local time.
Step 4: If there is not a response to any of the previous attempts, after 180 minutes the process starts over again at Step 1. Keep in mind that only 1 voicemail message will be left no matter how many times the 4 step cycle repeats itself. This process only continues until you respond to the Fraud Center.
Be aware: At any point during this process, your card can be blocked by Fraud Center based on the risk score applied to the situation. For that reason, the Fraud Center will need to reach you as soon as possible.
If your VISA debit card is lost or stolen and unauthorized transactions do take place, your maximum exposure to loss is $50.00. If you report that the card has been lost or stolen within two days of discovering the fact, your maximum exposure to loss is $0.00
|Grand Valley Bank ATMs||FREE|
|All other ATMs||$2.00***|
***Some ATM machine owners may assess a surcharge for use of ATMs they own in addition to the fee shown above. There will be a posted notice or you will be notified at the time of use if such a fee is in effect at the machine you are using.
We know you have many card options in today’s world. Thank you for using your Grand Valley Bank debit card. Contact Us with any comments or questions.