A. The JHA mobile solution is phone device agnostic. It works with any web-enabled mobile phonedevice whose network allows secure SSL traffic.
A. Provided that your Financial Institution has given you access, you can:§ View Transaction History§ View Account Balances§ Transfer Funds between accounts§ Pay Bills to existing Payees§ View Alerts§ Release ACH and wires
A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional NetTeller.
A. Since your account data is not stored on your mobile device, your information cannot be stolen.When you replace your device, simply edit your Mobile Settings and make any changes to theWireless Provider and/or Phone Number.
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your NetTelleraccount via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
Q. What if I can’t get my mobile device to work with Internet Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements: 1. Your mobile device must be web enabled.2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Q. Can I enroll for Mobile Text from my mobile device?
A. No. Enrollment for Mobile Text must be completed within your traditional NetTeller site.
Q. How do I find the validation code to use to complete enrollment?
A. The validation code displays on the enrollment confirmation page within NetTeller. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.
Q. How do I get information for a specific account?
A. During the enrollment process you must designate a mobile short name for each enrolled account.This short name must be included in the text request to get account specific information.
Q. How do I un-enroll for Mobile Text?
A. Un-enrollment can be accomplished on of two ways. You can log in to your traditional NetTellersite and un-select the enroll option or you can text STOP to 89549.