We encrypt all data transmissions over the Internet between you and our system using the strongest industry standard SSL (Secure Socket Layer) protocols. The encryption process scrambles your data. Only your server and GVB’s server can make sense of the scrambled information. The importance of encryption is that it significantly reduces the possibility of unauthorized users intercepting, reading, or using your account and/or transaction information. Your encrypted information is decrypted only after it is inside our protective firewall.
When you sign up for Netteller, you are given a personal ID number and an initial password. The first time that you sign on, you need to use both your ID number and your password. Once you have accessed your accounts, you need to change your password to something that is easy for you to remember, but hard for others to guess. Your personal ID number is not encrypted and is a means of GVB identifying our customers. Your password IS encrypted for your security. No one at Grand Valley Bank ever needs your password and we will not ask you for it. You should never give your password to anyone, even if they claim to be from GVB. One of the best ways to keep your online banking secure is to protect your password.
GVB’s Bill Pay service has the same security protections as Netteller.
Working together, we can make your online banking experience safe and secure.