First, please keep in mind that there are two kinds of charges. There are charges which can be imposed by the issuer of the card, and there are charges which can be imposed by the owner of the ATM machine. This second type of charge by the owner of the ATM is called a “surcharge”.
As the issuer of your Grand Valley or Heber Valley Bank card, we do not impose a charge for your use of the card unless you use a “foreign” ATM machine. If you use a foreign machine, we will charge you $1.00 which we deduct from your account. These machines are not foreign machines and we will not charge you for using them:
- All Grand Valley and Heber Valley Bank ATM Machines
- All MoneyPass ATM Machines
We consider all other ATMs to be foreign ATM machines.
When you use an ATM, the screen will always warn you if you will have a surcharge if you complete the withdrawal, and it will give you an opportunity to cancel the transaction before you are charged.
First, if you must use a foreign machine, withdraw extra money if you can.
Both our charges and the owner’s surcharges are the same regardless of the size of the withdrawal at a foreign machine. In other words, it costs just as much to withdraw $20.00 as it does $200.00. Obviously, if you withdraw extra money you can get by with fewer withdrawals and fewer charges.
Use the card for purchases rather than cash.
At a merchant that accepts VISA credit cards, press credit on the PIN pad, or present your card to the merchant and sign the receipt. The transaction will be charged to your checking account with a description of where your purchase was made.
Receive Cash back with a purchase.
When you use your Visa debit card at a merchant that participates with the Pulse Network, you can receive cash back with your purchases by pressing the debit key on the merchant's PIN pad and entering your ATM PIN number. There is no surcharge for foreign ATM usage charge for these transactions.
If you just have an ATM card, talk to one of our new accounts people about a Visa debit card. In addition to being an ATM card, a Visa debit card is used like a credit card and is accepted by merchants worldwide wherever VISA cards are accepted. The difference is that your purchase comes right out of your account at Grand Valley Bank (with no special bank fees).
You should be aware that there are daily limits on your use of your Grand Valley or Heber Valley Bank VISA debit card. The limits are $300.00 for cash withdrawals (including purchases using the card as a debit card with your PIN number) plus $2,000.00 for point of sale purchases when you use the VISA debit card like a VISA credit card. The daily limits are put in as a security feature, but we understand that everyone has different needs. If you need your daily limits to be higher, just let us know and we can raise the limits.
Incidentally, if you are in a foreign country with ATM machines, the ATM is just about the least expensive and most convenient place to obtain local currency. However, as a security feature, your Grand Valley or Heber Valley Bank card will not work in a foreign country without first calling our bookkeeping department at 970-241-4400 or 1-877-859-6040 to request access to your card in a foreign country.
If your VISA debit card is lost or stolen and unauthorized VISA transactions do take place, your maximum exposure to loss is $50.00. If you report that the card has been lost or stolen within two days of discovering the fact, your maximum exposure to loss from unauthorized VISA transactions is $0.00. There has been some negative press about how risky debit cards are. With respect to VISA debit cards issued by Grand Valley Bank, the negative press is simply not true.
We want you to know that we appreciate your business and support. We also appreciate your comments and questions. Feel free to stop by and visit, phone, or E-mail us at firstname.lastname@example.org.